Welcome to HCHC! We are honored to serve as your health care provider. Our goal is to provide the highest quality care for all of our patients in a timely and respectful manner. We will do our best to provide you with same-day office visits for first available slot for all sick visits.
New Patient Registration
Would you like to make us your medical home? New patients can register by calling, visiting any of our clinic locations, or online through our Patient Portal. Simply click the “Pre-Register” button at the bottom of the Portal login screen. Once you have provided us with your information, a member of our front office staff will contact you to set up your appointment.
What to Bring to Each Appointment
You will need to bring your insurance card and a photo ID with you for each appointment. Please let our staff know if you have had any information changes since your last appointment. You will be asked to fill out new registration forms annually so we may update your information. The Front Desk representative will take your photograph so that we can accurately identify you at each visit. Please bring all of your or your child’s prescription and over the counter medications and any other medications prescribed by other providers.
All copays and past due balances are expected at time of service, unless a prior agreement has been made with our billing department. Reduced fees are available for limited-income patients. You must complete an application for our Sliding Fee Discount Program to determine if you are eligible for reduced fees and what the fee amount may be.
Late or Missed Appointments
We ask that you allow plenty of time to get to the office for your appointment. For new patients, we kindly ask that you arrive 30 minutes early. If you are an already established patient, we ask that you arrive 15 minutes early to your appointments. We will provide you with a reminder call and/or text message. We strive to stay on time. From time to time, a patient emergency arises and we may be running late for your visit. You will have the option to reschedule or stay to be seen and we will keep you informed of how long of a delay you may experience.
We understand that appointments some times need to be changed, so we ask that you call 24 hours in advance if you cannot keep your scheduled appointment.
Providing the highest quality of professional care to our patients is very important to us. Therefore, the following guidelines for dispensing medications in our office have been established:
- HCHC does not offer chronic pain management and will not dispense chronic pain medication (for example, chronic daily narcotics). We will provide you with a referral to a pain management center if you need this specialized form of care after evaluation by our physicians.
- If you are on a medication that requires refills for a chronic disease (for example, high blood pressure or diabetes), you will be given ample refills for 30 or 90 days at a time during your office visit. When you are down to a 30 day supply of medication, we ask that you call and schedule your follow-up office visit in order to be evaluated and have your medications adjusted or refilled. We ask that you allow enough time for us to make an appointment so you’re not without your medication.
- For the safety and well-being of our patients, requests for new medications (including antibiotics) and medication refills will not be taken over the phone or over the Internet during office hours without an appointment and evaluation by the physician. No new medications (including antibiotics) will be called in over the phone after office hours by the on-call physician. We understand that unexpected situations arise, thus a small refill of a chronic medication will be granted for one or two days after office hours on an as-needed basis determined by the on-call physician. This allows patients to be seen and evaluated by the physician during office hours for all their medication refills. Request for medication refills that have a number of refills left as indicated on the bottom of the medication bottle should be called into the pharmacy the patient uses.
After Hours Care
If you need to reach the physician after hours, you can reach our answering service at 540-433-4913.