New Patients

Welcome to the Harrisonburg Community Health Center! We are honored to serve as your health care provider. Our goal is to provide the highest quality care for all of our patients in a timely and respectful manner.

We will do our best to provide you with same-day office visits and accept walk-ins for first available slots for all sick visits.

What to Bring to Each Appointment

You will need to bring your insurance card and a photo ID with you for each appointment. Please let our staff know if you have had any information changes since your last appointment. You will be asked to fill out new registration forms annually so we may update your information. Please bring all of your or your child’s prescription and over-the-counter medications with you at each visit.

Fees

All co-pays and past due balances are expected at time of service, unless a prior agreement has been made with our billing department. Reduced fees are available for limited-income patients. You must meet with our eligibility coordinator to determine if you are eligible for reduced fees and what the fee amount may be.

Late or Missed Appointments

We ask that you allow plenty of time to get to the office for your appointment. We will provide you with a reminder call and/or text message. We will strive to stay on time. From time to time, a patient emergency arises and we may be running late for your visit. You will have the option to re-schedule or stay to be seen and we will keep you informed of how long of a delay you may experience.

We understand that appointments sometime need to be changed, so we ask that you call 24-hours in advance if you cannot keep your scheduled appointment.

Medications

Providing the highest quality of professional care to our patients is very important to us. Therefore, the following guidelines for dispensing medications in our office have been established:

  1. The Harrisonburg Community Health Center does not offer chronic pain management and will not dispense chronic pain medication (for example, chronic daily narcotics). We will provide you with a referral to a pain management center if you need this specialized form of care after evaluation by our physicians.
  2.  If you are on a medication that requires refills for a chronic disease (for example, high blood pressure or diabetes), you will be given ample refills for 30 or 90 days at a time during your office visit.When you are down to a 30 day supply of medication, we ask that you call and schedule your follow-up office visit in order to be evaluated and have your medications adjusted or refilled. We ask that you allow enough time for us to make an appointment so you’re not without your medication.
  3. For the safety and well-being of our patients,Requests for new medications (including antibiotics) and medication refills will not be taken over the phone or over the Internet during office hours without an appointment and evaluation by the physician.No new medications (including antibiotics) will be called in over the phone after office hours by the on-call physician.We understand that unexpected situations arise, thus a small refill of a chronic medication will be granted for one or two days after office hours on an as-needed basis determined by the on-call physician. This allows patients to be seen and evaluated by the physician during office hours for all their medication refills.Request for medication refills that have a number of refills left as indicated on the bottom of the medication bottle should be called into the pharmacy the patient uses.

After Hours Care

If you need to reach the physician after hours, you can reach our answering service at 540-433-4913.


Patient Portal

Our practice has been utilizing electronic medical records since 2009 that allows us to receive patient lab results and efficiently organize your health record. Our electronic record system also has a “Patient Portal” for patients with internet access. The Patient Portal is a good way to receive information quickly. You may also ask questions of your provider through use of the Patient Portal. This is an important resource in meeting our goal of providing high quality care in a timely manner.

Welcome to our practice and thank you for choosing the Harrisonburg Community Health Center. We welcome your comments and suggestions for how we may provide you with superior service.

Forms

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